Frequently Asked Questions2025-05-07T11:27:22+00:00

Frequently Asked Questions

Information you may wish to know

What events you have attended2025-04-21T11:06:33+00:00

We have done many events such as the Stewarton Bonnet Guild, Dundonald Highland Games, Classic Car Shows, Classic Motor Bike Shows, Kilmaurs, Symington & Newmilns Gala Day, Play Day for East Ayrshire Council and Birthday Parties.

These are just some of the many events we do. Our aim is to provide a first class service at any event we attend and to be the best at what we do. If you have anything else you want to know just drop us a e-mail and ask.

What experience do Franks Ices have in the ice cream trade?2025-04-21T11:06:07+00:00

We have over 40 years experience in the ice cream trade.

Do your vans have street traders licences?2025-04-21T11:05:49+00:00

Yes, all our vans have badges for North South and East Ayrshire councils.

What forms of payment do you accept?2025-04-21T11:05:22+00:00

We accept cash and cheque and bank transfers

My event is quite far away, how far do you travel?2025-04-21T11:05:02+00:00

We will consider all events how ever far away.

I am running a small event, do you cater for small events?2025-04-21T11:04:40+00:00

We cater for all events from large outdoor events to small events, contact us for more information to discuss your requirements.

Do you carry the relevant paperwork for my event?2025-04-21T11:04:17+00:00

We have full liability insurance for £5,000,000, a portable appliance testing report and our risk assessments all of which can be produced to satisfy your event requirements.

‘Frank attended our wedding and was fab! He was really helpful and accommodated all our requests. He was really reasonable and didn’t hear the word wedding and hike up all the prices. Our guests loved it and it was perfect for the laid back wedding we were going for. 5 stars.’

Bride & Groom, Wedding at Craigie

‘Franks Ices attended our company Family Fun Day on the 4th Aug. He was brilliant from start to finish, he provided us with the tokens to claim your ice cream, was prompt and had a great rapport with all our team and their family and friends on the day. As soon as I know next years date, I will be booking again. Thanks for a great day.’

Staff, Webhelp - Kilmarnock
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